Average Reviews:
(More customer reviews)It's really a pretty smoker...but I don't know if it works or not...there are missing parts.
This must be a common problem for Brinkman...as they have in bold lettering, "for missing parts, call customer service at 1-800-xxx-xxxx). I've called the number several times. They should call it "customer dis-service", because you don't talk to anyone, you listen to some recordings, punch in your telephone number, and they'll call you back when they get around to it. It's been over a day and I've not heard anything. I hope that when/if they do call, I'm not in the shower or otherwise occupied.
If/when I get the call, I'll edit my review. I hope i get those parts before Thanksgiving...i was planning on smoking a turkey.
Thanks Brinkman!
UPDATE: I finally received a call...but of course I was in the shower and couldn't take it. They left a voicemail suggesting I visit their website which I had already done and found no help. I looked up their corporate number on the 'net. The receptionist put me through to customer service...supposedly on hold with a live person. As I was waiting, I received an e-mail stating the missing parts would be mailed tomorrow. No "I'm sorry for your inconvienence" or anything.
I wonder if Brinkmann's CEO ever reads these? or their shareholders? I believe I'd want to know if my customer service team was failing.
Click Here to see more reviews about: Brinkmann 810-5304-4 Smoke'N Grill Electric Smoker and Grill, Stainless Steel
Enjoy slow-cooked barbecue and authentic smokehouse flavor with this electric smoker and grill. Perfect for large gatherings, it comes equipped with two chrome-plated steel cooking grills that can hold up to 50 pounds of food. Cook a ham on one level and a chicken on the other. Both the top and bottom grill levels cook at about the same temperature, so when cooking different types or cuts of meat at the same time, place the meat that cooks the fastest on the top grill for simple removal. Its stable base contains a 1500-watt electric heating element, which delivers consistent heat--ideal for longer smoking times or smoke cooking in cold weather. In addition, the unit's domed lid supplies a heat indicator for checking the temperature at a glance, and its front-hinged door allows for adding water during the smoking process. Other highlights include a porcelain-coated steel water pan, high-grade wooden handles that stay cool to the touch, and an easy-to-clean lightweight design. An instruction manual comes included. Housed in beautiful stainless steel, the UL-listed electric smoker and grill measures 17 by 17 by 32 inches and carries a one-year limited warranty.
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